TOTAL VOICE CALLS
2,972 +18.4% this weekAVERAGE HANDLE TIME (AHT)
1m 48s -24s latency savingsBOOKING CONVERSION RATE
78.4% +6.2% vs human front-deskMEAN SPECULATIVE TTFA
492ms Sub-650ms SLA lockedREGIONAL LOCALIZATION DISTRIBUTION
Conversations by Indian Language
Malayalam (മലയാളം)1,248 calls (42%)
Indian English832 calls (28%)
Hindi (हिन्दी)476 calls (16%)
Tamil (தமிழ்)238 calls (8%)
Telugu (తెలుగు)178 calls (6%)
SOTA BENCHMARKING MATRIX
Realtime Voice Runtime Latency (p50 / p95)
Sarvam Native Agent (105B)
p50: 520msp95: 680ms
OpenAI Realtime WebRTC
p50: 420msp95: 580ms
Sarvam Cascade (Word-Stream)
p50: 480msp95: 620ms
Fish Audio S2-Pro
p50: 490msp95: 640ms
Nous Hermes Agent Sidecar
p50: 590msp95: 780ms